Grand Palace Hotel

Good
Traveller Type: review category business travellers

Wonderful
Traveller Type: family with young children
  : Staff were very helpful, Rafik, Tohamy and Jamal were supportive and provided information and support as needed. My initial booking was not with this Hotel, my room was not ready with the initial hotel so they requested me to have one night stay in the Grand Palace Hotel. Following my first night and the treatment of the staff I decided to stay my whole stay in this hotel. The location of the Hotel is strategic, it is close to everything you need (supermarkets, food, shopping, pharmacy, etc). It is a walking distance from the museum and the Nile.I would like to thank the staff for their help. I enjoyed my stay there.
  : My room at the first night was close to the stairs so it was a bit noisy. I requested to change it on the second night and they provided me with a nice room with balcony on the 7th floor. The room was spacious. Breakfast was simple but enough for me (boiled eggs, bread and cheese, jam). The hotel from outside looks old, but the rooms and bathrooms are refurbished. The rooms are as the photos here. I added some photos of the view from the balcony.

Poor
Traveller Type: family with young children
  : The staff was quite accommodating and tried their best to meet with our requests to improve the hygiene condition in the rooms.Very centrally located. Comfortable and clean beds.We were able to use the so called kitchen to make tea or coffee for ourselves (there was a kettle) any time of the day and bring our own food to eat in the dining room.
  : The Hotel website is very misleading- the picture it painted of the hotel was not realistic. The entrance looked like an abandoned warehouse in a really poor state of disrepair and looked as if it wasn't cleaned for years. There was no phone in the rooms. Internet connection very rare and sporadic. The concept of hygiene was quite poor. In fact I had to clean the washroom myself to be able to use it without the danger of being infected with germs. The commodes were in a pathetic condition soiled with previous use and not cleaned. Kitchen... it really wasn't a kitchen... it was just a hole on one side of the dining area, equipped with 2 and 1/2 portable countertop burners. Again the basic hygiene was totally lacking. The kitchen staff who also served as the cleaners used one kitchen towel all day to wipe the work areas, to dry the plates and cups, etc., and also to clean the tables. Lacked the basics, such as a toaster, microwave, not enough cutlery, plates (stainless steel plates-haven't seen these for a century). Actually there was no space in the kitchen to house a toaster and a small microwave. Most of the days we made our own breakfast - coffee, and hot dog buns, cream cheese and jam with boiled eggs every day-we taught the kitchen staff how to fry an egg and to make omelets, actually scrambled eggs as there were no ingredients to make omelets- had only two small battered frying pans with no utensils. The elevator that took us to our floors (the hotel rooms were on the 6th and 7th floor) was probably over a hundred years old and never maintained/cleaned and actually it was a safety risk to ride the elevators.

Pleasant
Traveller Type: family with young children

Good
Traveller Type: young couple

Very Good
Traveller Type: group
  : Staff were very helpful and friendly. Stylish, newly renovated boutique hotel on the 6th and 7th floor of a old character building.
  : While the hotel on the 6th and 7th floor was nice, the building lobby on the ground floor was quite run down. It was a little disconcerting our first time entering the hotel.

Poor
Traveller Type: solo traveller
  : Nothing to be very honest. The reason in bellow.
  : The bedroom is very very small. To enter the toilet is a challenge.The A?C was not working neither the WIFI.The noise was horrifical. There is no lift and the stairs are very tiny.No cattle or water in the room.No toiletries as well.The lift its very old and I needed to wait more then 20 minutes each time.

Wonderful
Traveller Type: review category business travellers

Very Good
Traveller Type: group
  : The breakfast was typical fare, with a variety of foods, delicious and plentiful.
  : The hotel is older but the staff were superb. Our friends were in another hotel more modern but overall we preferred our hotel for the friendly staff and better food.

Very Good
Traveller Type: solo traveller