Hayat Pyramids View Hotel

Good
Traveller Type: young couple

Very Poor
Traveller Type: young couple
  : I came in expecting a simple hotel, but this place fails at even the basics.The hotel supposedly has a 4 star rating. This is frankly a joke. If I'm being generous it may scrape 2 stars on a good day.It does have a good view from the roof top restaurant, but this is the only redeeming feature.We arrived after dark on our first night and were accompanied to our room. We had paid for an 'upgraded' room to include a view of the pyramids. When opening the curtains in day light there was no such view. I queried this at the front desk that morning and they advised it was 'a mistake' and agreed to move us to our correct room. We have not been offered a refund for the amount we were overcharged for the inferior room that night.I also asked for the WiFi code. This was provided me but only after the receptionist gave me the hard sell on one of their tours, which was over-priced compared to those offered by other firms. They were very insistent it was simply not possible to see the pyramids on foot. We ignored them, not wanting to spend too much of our holiday subjected to someone elses timescales. We had a lovely day at the pyramids, on foot and it was perfectly manageable (so not impossible at all).The WiFi (which is what I really did need) did not work at all in either our original room or our new room. This is contrary to the signage in their reception and on booking.com, where I booked this hotel. I could connect to the WiFi in their reception area and roof top, buy it was WiFi in name only as there was no Internet connection. We were not the only guests having this issue, over our stay we saw several others having the same issues connecting. A few years ago WiFi was seen as a bit of a luxury, whereas nowadays it is absolutely essential. The result of us not being able to access the Internet at our hotel was us being unable to book into our flights and finalise the tours we had arranged.

Pleasant
Traveller Type: group
  : beautiful view of the pyramid from the terrace, staff was very friendly, good breakfast
  : the place is dated with really old forniture, the light in the bathroom didn’t work the all time.

Very Good
Traveller Type: family with young children

Very Poor
Traveller Type: family with young children