Steigenberger Pyramids Cairo

Good
Traveller Type: group
  : We enjoyed our stay at this hotel. We chose this hotel because my daughter particularly wanted to have a room with a view of the pyramids. Here are the pros and cons of our stay:Pros - Excellent location for a view of the pyramids and it was lovely to eat breakfast while looking at the pyramids.Loved the swimming pool bar area because the staff were excellentFood in the pool area was excellentGood size bedrooms with interconnecting roomsThey allowed an early check in
  : Cons - As our rate didn't include breakfast, we were offered the buffet breakfast @ $15 per person per day (pppd), which we declined because we thought it was excessive. Instead, we ordered room service and paid EGP 195 pppd including tax and service, which is approximately $6 pppd (or £5 pppd).There was a terrible noise in our bedroom, which we reported to reception. Nobody came back to us and the noise continued throughout our entire stay.The bath and shower plugholes were blocked in both bedrooms, so you had to have a quick shower. When we reported this on our departure, the receptionist grumbled that we should have told them and they would have fixed it. Needless to say, given that the noise in the bedroom was never addressed, we didn't see any point.Bedroom carpets are not hoovered between stays.If you do not wish to have housekeeping knocking on your door before 9am, put out the "Do not disturb" sign.When we asked about using the Spa, we were told it was under construction.Swimming pool not heatedWe ate in the Italian restaurant and the food was average.Overall, we enjoyed our stay but this was mainly because of the view of the pyramids and the food/service at the pool bar

Very Good
Traveller Type: family with young children
  : Great location next to the Grand Egyptian Museum (not yet fully opened) and the Giza Pyramids
  : The rooms were a bit tired and could do with a refresh.

Fair
Traveller Type: young couple
  : The location had a great view of the pyramids and right across the road from the new Grand Museum, although this isn't open yet. The breakfast was buffet style. The food was all very fresh. The times for breakfast were excellent, 4am to 10.30. Security at the gate appeared to be good. The staff in the restaurant were very friendly. The manager did try to assist us on the issues.
  : The condition of the room for the price paid was not good. We got moved because the shower overflowed, the light fixtures in the bathroom were full of dust, the carpet was grubby as well as the lamp shades being completely lopsided and furniture all crooked. The coffee machine was also broken. Attention to detail did not exist in this hotel. The reception also had electronic air fresheners which were very overpowering and the breakfast /dinner restaurant was adjacent to the lobby so the smell wafted right through and made the dining experience less enjoyable. The staff's English was on average poor, so when you try to communicate the issues they couldn't understand until we eventually got to see the manager. The only downside to breakfast was that there was nobody on the cooking station at 4am so there was no form of eggs available. So sources of protein was minimal at that hour.

Very Good
Traveller Type: young couple
  : breakfast was better than average but not overwhelming.while the location seems wonderful; it is adjacent to a busy highway and no way to cross by foot to the GEM
  : restaurant staff lacking. buffet adequate but not great.

Very Good
Traveller Type: family with young children
  : Although there was plenty of choice, much of the options were the same as a much smaller, lower rated hotel we also stayed in. Maybe for a higher rated hotel there should be a better quality/choice?
  : As mentioned above, the options for food. Very similar, and in some cases the same, as available at other, lower rated hotels in Cairo/Giza

Fair
Traveller Type: family with young children
  : the view is fantastic. and the facility is great. good bar and alcohol choice for Egypt. and good floors and good everything about the building. it’s beautiful inside and very clean. the porters and bellboys bagmen are the friendliest of the staff members. morning shift staff are friendly. the dinner and breakfast selections are really amazing. big props to the kitchen staff.
  : the reception staff attitudes did not impress me. they had no smile and it felt as if I was bothering them. the restaurant staff also were not so friendly during dinner time. the price of the transport from the hotel to pyramids is 40 dollars. that’s is very expensive. the tour guide is 50. plus you must pay to go inside. it works out to 100 dollars for a tour almost. that lasts 3 hours. but if you go alone and do everything ur self the Uber is 2 dollars and the entrance is 10 dollars. that’s 12 dollars for a tour alone and you can stay the whole day if you want……with out the hotel tourist package. that is 10 times less. also all the hotels INFRONT of the pyramids are charging 20 dollars a night for very nice rooms. right right right INFRONT on the pyramids the hotel should maybe lower the price per night coz outside is very much roadworks and obstacles and it is not so nice to walk to pyramids from hotel location. can be dangerous.

Very Good
Traveller Type: family with young children

Pleasant
Traveller Type: with friends